Widerrufsrecht
At GlossPixel, each order is carefully prepared and packed with love. We hope you enjoy your purchase, but if something arrives damaged, defective, incorrect, or incomplete, please contact us and we will help make it right.
Please review this policy before placing your order.
Returns & Exchanges
GlossPixel does not generally accept returns or exchanges for change of mind, sizing preference, color preference, personal taste, accidental orders, or other personal reasons.
However, we will review requests involving:
- Items that arrive damaged or defective
- Incorrect items
- Missing items
- Items that are materially different from their product description
To report an order issue, please contact us within 7 days of delivery at:
Please include your order number and clear photos or videos showing the item, packaging, and issue. This information helps us review and resolve your request as quickly as possible.
Do not return an item before receiving return instructions from us. Unauthorized returns may not be accepted.
Return Conditions
If a return is approved, the item must be shipped within 14 days of receiving return authorization.
Unless the item arrived damaged or defective, returned items must be:
- Unused and unworn
- In their original condition
- Returned with their original packaging
- Free from perfume, stains, damage, alterations, or signs of wear
We reserve the right to refuse a return or reduce the refund amount if the returned item does not meet these conditions, subject to applicable consumer protection laws.
Final Sale Items
The following items are final sale and cannot be returned or exchanged for change of mind:
- Customized or personalized items
- Custom photo charm links
- Custom bracelet designs or personalized charm combinations
- Gift cards
- Items clearly marked “Final Sale” or “Clearance” before purchase
- Items damaged through misuse, improper care, accidents, alterations, or normal wear and tear
A product is not considered final sale solely because it is temporarily discounted or displays a reduced price. Only products clearly identified as Final Sale or Clearance are covered by this restriction.
Customized pieces are created according to the images, designs, charm combinations, or personalization details submitted by the customer. Because these products cannot normally be restocked or resold, customized items are final sale unless they arrive damaged, defective, incorrect, or materially different from the approved order details.
Vintage, Reworked & Handmade Product Notice
GlossPixel offers vintage-sourced, reworked, handmade, and vintage-inspired accessories. These pieces are not mass-produced fine jewelry, and small variations may naturally occur between individual items.
Depending on the product, you may notice minor surface marks, slight color differences, uneven finishes, plating variations, signs of age, handmade details, or other small irregularities. When accurately shown or described on the product page, these characteristics are part of the intended style and character of the piece and are not considered defects.
Lighting, photography, screen settings, material batches, and handmade finishing may also cause colors or small details to appear slightly different in person.
This notice does not apply to significant undisclosed damage, incorrect products, or items that are materially different from their product descriptions.
Damaged, Defective, Wrong or Missing Items
Please inspect your order as soon as it arrives.
If an item is damaged, defective, incorrect, or missing, contact us within 7 days of delivery at hello@glosspixel.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item
- Photos of the packaging and shipping label, where relevant
After reviewing the issue, we may offer a replacement, partial refund, full refund, or another appropriate solution depending on the circumstances and product availability.
Normal handmade variations, disclosed vintage characteristics, slight color differences, and minor surface details consistent with the product description are not considered defects.
Return Shipping
If a return is required because an item is confirmed to be damaged, defective, incorrect, or materially different from the order, GlossPixel will cover reasonable return shipping costs where applicable.
For any other return accepted by GlossPixel, the customer is responsible for return shipping costs.
Please use a trackable shipping service and retain your shipping receipt. We cannot guarantee receipt of returned items sent without tracking.
Original shipping charges are non-refundable unless the return results from our error or a refund of those charges is required by applicable law.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method within 7–10 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Shipping charges, customs duties, import taxes, and other third-party fees are generally non-refundable unless otherwise required by applicable law.
GlossPixel does not issue cash refunds. Store credit will only be provided if agreed upon with the customer or clearly stated before purchase.
Order Cancellations & Changes
Cancellation or order-change requests must be submitted within 1 hour of purchase.
We will do our best to accommodate your request, but cancellation or modification is not guaranteed once an order has entered processing, production, packing, or shipment.
Customized orders may enter production shortly after purchase. Once customization or production has begun, the order cannot normally be cancelled or changed.
If you need help, contact hello@glosspixel.com as soon as possible and include your order number.
Lost, Stolen or Misdelivered Packages
If tracking has not updated for an extended period or your package appears to be lost in transit, please contact us. We will help review the tracking information and, where appropriate, open an investigation with the shipping carrier.
If a package is confirmed lost before delivery, we will review the order and provide an appropriate solution in accordance with the shipping circumstances and applicable law.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your building reception, and the local delivery carrier. We will provide reasonable assistance with the carrier investigation where possible.
GlossPixel is not responsible for theft or loss occurring after a package has been correctly delivered to the shipping address provided at checkout. This does not affect any rights available under applicable consumer protection laws.
If a package is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or did not collect the package, additional shipping charges may apply before it can be sent again.
Product Care & Safety
GlossPixel jewelry is intended for decorative fashion use. To help preserve its finish, avoid prolonged contact with water, perfume, sweat, cosmetics, chemicals, and rough surfaces.
Please keep small jewelry pieces, charms, tools, and packaging away from young children and pets, as they may present a choking hazard.
Individual sensitivities to jewelry materials may vary. If irritation or discomfort occurs, discontinue use and seek appropriate medical advice if needed.
Damage resulting from misuse, improper care, accidents, unauthorized alterations, or normal wear and tear is not considered a manufacturing defect.
Your Legal Rights
Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights or remedies available to you under the consumer protection laws that apply to your purchase.
Where local law provides additional cancellation, return, refund, or product-conformity rights, those legal requirements will apply.
Contact Us
If you have questions about a return, refund, or order issue, please contact:
We usually reply within 1–2 business days.