Shipping policy

Shipping Policy

Thank you for visiting and shopping at GlossPixel. Each order is carefully prepared and packed with love. Please review our shipping information below before placing your order.

Order Processing Time

Orders are reviewed and confirmed within 48 hours of purchase.

As many GlossPixel pieces are handmade, assembled, or customized, please allow 7–14 business days for your order to be prepared before shipment. Processing time does not include weekends, public holidays, or shipping transit time.

If your order includes both ready-to-ship and custom-made items, the entire order may be shipped together once all items are ready.

If an unexpected delay significantly affects your order, we will contact you using the email address provided at checkout.

Shipping Rates & Free Shipping

Standard shipping charges are calculated and displayed at checkout based on your delivery location and order details.

Orders of $79 USD or more qualify for free standard shipping. The $79 minimum is calculated after discounts and before any applicable taxes.

Qualifying orders will also receive a complimentary GlossPixel pocket mirror while supplies last. No discount code is required.

Delivery Estimates

Estimated delivery times will vary depending on the destination country, local postal service, customs processing, and other factors outside our control.

Please note that delivery estimates begin after your order has been processed and shipped. They do not include the 7–14 business day preparation period.

International shipping delays may occasionally occur, especially during holidays, peak seasons, customs inspections, or severe weather.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer. GlossPixel cannot control or predict the amount of any customs-related charges.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has been dispatched. If tracking is available for your shipping method, the email will include your tracking number and a link to view shipping updates.

Please allow a few business days for tracking information to update after your order has been shipped.

Shipping Address

Please review your shipping address carefully before completing your purchase. GlossPixel is not responsible for delays or delivery issues caused by an incomplete or incorrect address provided at checkout.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that the address can be changed once an order has entered processing or has been shipped.

Lost, Delayed, or Delivered Packages

If your tracking information has not updated for an extended period, please contact us and we will do our best to help you review the shipment status.

If a package is marked as delivered but cannot be located, please first check with household members, neighbors, your building reception, and the local delivery carrier.

GlossPixel is not responsible for packages lost or stolen after they have been confirmed as delivered to the address provided at checkout.

Questions About Your Shipment

If you have any questions about your order or shipment, please contact us through our Contact page. We usually reply within 1–2 business days.